Description: Understanding Customer Service by Alka Maheshwari, Pankaj Gupta What is customer service?What is customer sensitivity?How do you feel when a customer vents on you?How to handle customer relations?How to close loop customer calls?There is much more to learn about customer service than just learning soft skills and repeating like parrots or programmed robots. Authors share their life experiences with customers and simplify the understanding of customer service through stories. This book is going to be an interesting read and would be useful in your professional development if you are working in customer-facing roles in any service industry viz. Telecommunication, Information Technology, Travel & Tourism, and Hospitality etc. FORMAT Paperback CONDITION Brand New Details ISBN Author Pankaj Gupta Publisher Independently Published Year 2023 ISBN-13 9798395751911 Format Paperback Publication Date 2023-05-23 Imprint Independently Published Subtitle Updated Edition Audience General Pages 72 Series Cross the Bridge We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:143155743;
Price: 28.7 AUD
Location: Melbourne
End Time: 2025-01-30T02:30:41.000Z
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Restocking fee: No
Return shipping will be paid by: Buyer
Returns Accepted: Returns Accepted
Item must be returned within: 30 Days
Format: Paperback
ISBN-13: 9798395751911
Author: Alka Maheshwari, Pankaj Gupta
Type: Does not apply
Book Title: Understanding Customer Service
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