Description: Publisher's Synopsis"Top Ten Business Books For 2017" - ForbesThe fully revised and updated edition of the classic book about Nordstrom's extraordinary customer serviceIn this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization-in any industry-in every corner of the world. This is not a book about selling shoes or clothes or cosmetics or jewelry. It is a book about how underlying values such as respect, trust, compensation and, even fun, are the building blocks of a culture where employees are empowered to consistently deliver a world-class experience to customers.
Price: 11.99 GBP
Location: London
End Time: 2025-01-04T15:54:10.000Z
Shipping Cost: 20.26 GBP
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Item Specifics
Return postage will be paid by: Buyer
Returns Accepted: Returns Accepted
After receiving the item, your buyer should cancel the purchase within: 14 days
Item Height: 235mm
Item Width: 190mm
Author: Breanne O. Reeves, Robert Spector
Publication Name: The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
Format: Paperback
Language: English
Publisher: John Wiley & Sons INC International Concepts
Subject: Business
Publication Year: 2017
Type: Textbook
Item Weight: 350g
Number of Pages: 224 Pages
