Description: Have you noticed the difference in how you feel getting customer service from someone who is terrific to talk to versus the help you receive from people just going through the motions? Or worse, by someone whose attitude seems awful? What was it about the first person? What did they do? That's the subject of The Little Customer Service Handbook. With more than 30 years of direct customer service experience in both corporate America and as a business owner, author Rick Grassi has condensed decades of experience into a slim volume full of simple and essential guidelines for superior customer service. This book is aimed at anyone who manages employees or has contact with customers. Its powerful principles apply equally to a storefront with a few employees or a corporate customer service center with thousands of employees.
Price: 9.81 GBP
Location: London, UK
End Time: 2025-01-08T12:13:34.000Z
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Title: The Little Customer Service Book: A Common Sense Guide To Helping
Weight: 215
EAN: 9780578772929
ISBN-10: 9780578772929
Date of Publication: 2020-12
Place of Publication: 2020-12
Book Series: Jump N Blast LLC
Genre: BUSINESS & ECONOMICS / Customer Relations
Narrative Type: N/A
Features: N/A
Intended Audience: N/A
Ex Libris: No
Editor: N/A
Edition: N/A
Pagination: 100
Dimensions: 700x500
Publisher: Jump N Blast LLC
Publication Year: 2020
Subject: Management, Marketing
Item Height: 178 mm
Number of Pages: 100 Pages
Language: English
Publication Name: The Little Customer Service Book: a Common Sense Guide to Helping People
Item Weight: 95 g
Type: Textbook
Author: Rick Grassi
Item Width: 127 mm
Format: Paperback