La Milano

The Little Customer Service Book: A Common Sense Guide to Helping People by Rick

Description: Have you noticed the difference in how you feel getting customer service from someone who is terrific to talk to versus the help you receive from people just going through the motions? Or worse, by someone whose attitude seems awful? What was it about the first person? What did they do? That's the subject of The Little Customer Service Handbook. With more than 30 years of direct customer service experience in both corporate America and as a business owner, author Rick Grassi has condensed decades of experience into a slim volume full of simple and essential guidelines for superior customer service. This book is aimed at anyone who manages employees or has contact with customers. Its powerful principles apply equally to a storefront with a few employees or a corporate customer service center with thousands of employees.

Price: 9.81 GBP

Location: London, UK

End Time: 2025-01-08T12:13:34.000Z

Shipping Cost: 20.58 GBP

Product Images

The Little Customer Service Book: A Common Sense Guide to Helping People by Rick

Item Specifics

Return postage will be paid by: Buyer

Returns Accepted: Returns Accepted

After receiving the item, your buyer should cancel the purchase within: 30 days

Return policy details:

Title: The Little Customer Service Book: A Common Sense Guide To Helping

Weight: 215

EAN: 9780578772929

ISBN-10: 9780578772929

Date of Publication: 2020-12

Place of Publication: 2020-12

Book Series: Jump N Blast LLC

Genre: BUSINESS & ECONOMICS / Customer Relations

Narrative Type: N/A

Features: N/A

Intended Audience: N/A

Ex Libris: No

Editor: N/A

Edition: N/A

Pagination: 100

Dimensions: 700x500

Publisher: Jump N Blast LLC

Publication Year: 2020

Subject: Management, Marketing

Item Height: 178 mm

Number of Pages: 100 Pages

Language: English

Publication Name: The Little Customer Service Book: a Common Sense Guide to Helping People

Item Weight: 95 g

Type: Textbook

Author: Rick Grassi

Item Width: 127 mm

Format: Paperback

Recommended

The Little Zen Companion - Paperback By Schiller, David - GOOD
The Little Zen Companion - Paperback By Schiller, David - GOOD

$3.89

View Details
The Long Winter (Little House) - Paperback By Wilder, Laura Ingalls - VERY GOOD
The Long Winter (Little House) - Paperback By Wilder, Laura Ingalls - VERY GOOD

$3.86

View Details
The Little Mouse, the Red Ripe Strawberry, and the Big Hungry Bear - VERY GOOD
The Little Mouse, the Red Ripe Strawberry, and the Big Hungry Bear - VERY GOOD

$4.28

View Details
Little House in the Big Woods - Paperback By Wilder, Laura Ingalls - VERY GOOD
Little House in the Big Woods - Paperback By Wilder, Laura Ingalls - VERY GOOD

$3.78

View Details
The Little Prince - Paperback By Antoine de Saint-Exupéry - VERY GOOD
The Little Prince - Paperback By Antoine de Saint-Exupéry - VERY GOOD

$3.98

View Details
The Little French Bistro: A Novel - Paperback By George, Nina - GOOD
The Little French Bistro: A Novel - Paperback By George, Nina - GOOD

$3.97

View Details
The Little Book of Mindfulness: Focus. Slow Down. De-stress. - Hardcover - GOOD
The Little Book of Mindfulness: Focus. Slow Down. De-stress. - Hardcover - GOOD

$3.97

View Details
The Little Book of Hugs: A gift to bring comfort and joy - Hardcover - GOOD
The Little Book of Hugs: A gift to bring comfort and joy - Hardcover - GOOD

$3.92

View Details
The Little Book of Herm�s: The Story of the Iconic Fashion House (Hardback or Ca
The Little Book of Herm�s: The Story of the Iconic Fashion House (Hardback or Ca

$15.54

View Details
The Little Prince: Paperback Picturebook - Paperback - VERY GOOD
The Little Prince: Paperback Picturebook - Paperback - VERY GOOD

$4.90

View Details