SPC Simplified for Services: Practical tools for continuous quality improvement

Description: SPC Simplified for Services by Davida Amsden, Howard Butler, Robert Amsden In this text, the authors describe the essentials of SPC including the use of histograms, Pareto analysis control charts, sampling plans, and various other tools, and how they can be applied to a service quality program. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description Service personnel are beginning to recognize that many of the tools and techniques of statistical process control currently used in manufacturing are applicable to their companies. In this text, the authors describe the essentials of SPC, including the use of histograms, Pareto analysis, control charts, sampling plans and various other tools, and how they can be applied to a service quality programme. Each module contains practice problems with solutions given at the end of the book. Real-life examples and sample charts are also included. Table of Contents Module 1 Basic Principles.- Module 2 Basic Problem-Solving Tools.- Module 3 Quality Improvement Tools.- Module 4 Frequency Histograms and Checksheets.- Module 5 Variables Control Charts.- Module 6 Attributes Control Charts.- Module 7 Sampling Plans.- Module 8 Systems Capability.- Module 9 Putting It All Together.- Solutions to Practice Problems.- Glossary of Terms.- Recommended Readings and Resources.- Appendix: Factors and Formulas. Review ...a well presented book with clear text and diagrams... International Journal of Production Research; The authors outline a framework for solving problems which, when standardised throughout the organisation, will greatly enhance communication as well as service quality - Managing Service Quality Promotional Springer Book Archives Long Description In this book, we talk about many of the tools and techniques of qual Review Quote ...a well presented book with clear text and diagrams... International Journal of Production Research; The authors outline a framework for solving problems which, when standardised throughout the organisation, will greatly enhance communication as well as service quality - Managing Service Quality Details ISBN0412447401 Year 1991 ISBN-10 0412447401 ISBN-13 9780412447402 Format Paperback DEWEY 003 Publisher Chapman and Hall Imprint Chapman and Hall Place of Publication London Country of Publication United Kingdom Language English Media Book Short Title SPC SIMPLIFIED FOR SERVICES SO Author Robert Amsden Pages 300 Illustrations 23 Illustrations, black and white; 300 p. 23 illus. Subtitle Practical tools for continuous quality improvement Publication Date 1991-07-31 DOI 10.1604/9780412447402;10.1007/978-94-011-3070-7 AU Release Date 1991-07-31 NZ Release Date 1991-07-31 UK Release Date 1991-07-31 Edition Description Softcover reprint of the original 1st ed. 1991 Audience Professional & Vocational We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:137785552;

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