Service Leadership: Leading with Competence, Character and Care in the Service E

Description: Service Leadership by A. Reza Hoshmand, Po Chung Estimated delivery 3-12 business days Format Paperback Condition Brand New Description Service Leadership offers students, researchers and leaders a leadership model originating in the service economy--but which is gaining ground in all sectors and industries--explained by experts that were key actors in that origination at DHL International. Publisher Description Service Leadership offers students, researchers, and leaders a leadership model originating in the service economy – but which is gaining ground in all sectors and industries – explained by experts that were key actors in that origination at DHL International.Designed for undergraduates and graduates but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: Competence, Character, and Care. It shows how the integration of the 3Cs when applied in combination with each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firms competitiveness and adds value to its brand image. Incorporating elements of leadership literature, philosophy, psychology, sociology, economics, and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly. Author Biography A. Reza Hoshmand, PhD, is Senior Special Advisor for the Global Institute of Service Leadership. He has taught at various public and private universities including Harvard. Po Chung is Chairman of the Global Institute of Service Leadership. He was the chairman and co-founder of DHL International. Details ISBN 1032009578 ISBN-13 9781032009575 Title Service Leadership Author A. Reza Hoshmand, Po Chung Format Paperback Year 2021 Pages 190 Publisher Taylor & Francis Ltd GE_Item_ID:132971472; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

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