Measuring the Performance of Public Services: Principles and Practice

Description: Measuring the Performance of Public Services: Principles and Practice [Hardcover] Pidd, Michael Product Overview Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing. Read more Details Publisher ‏ : ‎ Cambridge University Press; 1st edition (March 19, 2012) Language ‏ : ‎ English Hardcover ‏ : ‎ 332 pages ISBN-10 ‏ : ‎ 1107004659 ISBN-13 ‏ : ‎ 58 Item Weight ‏ : ‎ 1.8 pounds Dimensions ‏ : ‎ 7.25 x 0.75 x 10.25 inches Best Sellers Rank: #3,934,015 in Books (See Top 100 in Books) #2,626 in Public Affairs & Administration (Books) #24,294 in Core #36,729 in Business Processes & Infrastructure #2,626 in Public Affairs & Administration (Books) #24,294 in Core We have been selling used books since 2012, and we've learned that the most important thing is doing good business. Honesty is our policy. Free Shipping We ship worldwide. We have multiple warehouses around the world, so please note the extended handling time on certain listings.

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