Description: For more than a decade, Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes: * Ten proven principles for managing conflict * A comprehensive framework with step-by-step procedures for creating productive outcomes * Seven illustrative case examples * Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation * Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high * Eight tasks targeted for designing an overall strategy for managing public disputes
Price: 98.18 AUD
Location: Los Angeles, CA
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Item must be returned within: 60 Days
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EAN: 9780787957421
UPC: 9780787957421
ISBN: 9780787957421
MPN: N/A
Book Title: Managing Public Disputes: A Practical Guide for Pr
Item Length: 22.8 cm
Number of Pages: 320 Pages
Publication Name: Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups
Language: English
Publisher: John Wiley & Sons Inc
Item Height: 228 mm
Subject: Social Sciences, Safety
Publication Year: 2001
Type: Study Guide
Item Weight: 476 g
Author: W. J. D. Kennedy, Susan L. Carpenter
Item Width: 151 mm
Format: Paperback
