Knowledge Driven Service Innovation and Management: IT Strategies for Business A

Description: Knowledge Driven Service Innovation and Management by Petter Gottschalk, Eng Chew Presents a collection of research and analysis on the principles of service, knowledge and organisational capabilities. This book aims to clarify IT strategy procedures and management practices and how they are used to shape a firms knowledge organisations as well as facilitate service innovation and customer value co-creation. FORMAT Hardcover LANGUAGE English CONDITION Brand New Publisher Description As service centred organisations become and focused on the customer, values are co-created with their customers through organisational capabilities. The central part of these capabilities is knowledge which is directly supported by information technology and the relationships between the service firms knowledge, capabilities, IT and strategy is essential for superior value co-creation with customers. Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation provides a comprehensive collection of research and analysis on the principles of service, knowledge and organisational capabilities. This book aims to clarify IT strategy procedures and management practices and how they are used to shape a firms knowledge organisations as well as facilitate service innovation and customer value co-creation. Details ISBN1466625120 Author Eng Chew Publisher Idea Group,U.S. Year 2012 ISBN-10 1466625120 ISBN-13 9781466625129 Format Hardcover Imprint Idea Group,U.S. Country of Publication United States Birth 1950 DEWEY 658.4038 Short Title KNOWLEDGE DRIVEN SERVICE INNOV Language English Media Book Illustrations Yes Affiliation Norwegian School of Management BI Norwegian Business School, Oslo, Norway BI Norwegian Business School, Oslo, Norway Norwegian School of Management, Norway Norwegian School of Management, Norway Norwegian School of Management, Norway Pages 354 Subtitle IT Strategies for Business Alignment and Value Creation Place of Publication Harrisburg, PA Publication Date 2012-11-30 AU Release Date 2012-11-30 NZ Release Date 2012-11-30 US Release Date 2012-11-30 UK Release Date 2012-11-30 Audience Tertiary & Higher Education We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:76863998;

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