Description: Do you ever feel like you're talking to a brick wall? The first step in persuading anyone to do anything is getting them to hear you out. But whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barriers may be blocking your message. And if you can't break through, you can't move forward. Just Listen has helped tens of thousands of people tear down walls and establish productive communication. In this landmark book, veteran psychiatrist and business coach Mark Goulston reveals simple, proven techniques for moving people from resistance to consensus, explaining how to: Listen effectivelyMake even a total stranger - perhaps a potential client - feel "felt"Shift an angry or aggressive person into a calmer, more receptive stateUse empathy jolts to quickly bridge communication gapsTurn negative people into assets using the "Magic Paradox"Achieve buy-in, the linchpin of all negotiation, persuasion, and sales Barricades between people become barriers to success and happiness, so getting through is not just a fine art - it's a crucial skill. With Just Listen, readers learn how to transform the "impossible" and "unreachable" people in their lives into true allies, loyal customers, and lifelong friends. Mark Goulston is a business consultant, coach, speaker, psychiatrist, and former FBI hostage negotiation trainer. The author of Get Out of Your Own Way and other popular books, he blogs for Harvard Business Review, Fast Company, Business Insider, and The Huffington Post. Keynotes/Workshops 233
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Location: East Hanover, New Jersey
End Time: 2025-01-07T12:57:02.000Z
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Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 60 Days
Refund will be given as: Money Back
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EAN: 9780814436479
UPC: 9780814436479
ISBN: 9780814436479
MPN: N/A
Book Title: Just Listen : Discover the Secret to Getting Through to Absolutely Anyone
Number of Pages: 256 Pages
Language: English
Publisher: Amacom
Publication Year: 2015
Topic: Business Communication / General, Communication Studies, General
Item Height: 0.7 in
Genre: Language Arts & Disciplines, Business & Economics
Item Weight: 13.6 Oz
Item Length: 9 in
Author: Mark Goulston
Item Width: 6 in
Format: Trade Paperback