Description: Incident Management by Fabrizio Zuccari It is a practical and accessible guide to the world of Incident Management.This essay, part of the IT4nonIT series, covers every aspect of the IT incident resolution process, from its introduction to the definition of objectives.This essay is a valuable resource for anyone looking to improve their IT incident management processes: It presents the criteria for incident classification, resolution strategies, and service recovery plans.It examines the process of incident closure and review.It defines incident ownership and highlights the importance of continuous monitoring.It discusses the differences between incidents in on-premise, cloud, and hybrid environments, and presents a use case for Problem Management.It explores the ITIL and COBIT frameworks, emphasizes the importance of preparation and prevention, and provides guidance on how to record and identify warning signs.It delves into incident detection processes, reporting and communication systems, and the role of staff in reporting FORMAT Paperback CONDITION Brand New Details ISBN Author Fabrizio Zuccari Pages 122 Publisher Independently Published Series It4nonit Year 2024 ISBN-13 9798344624464 Format Paperback Publication Date 2024-10-27 Imprint Independently Published Subtitle A Guide to IT Incident Management Audience General We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:168672527;
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Format: Paperback
ISBN-13: 9798344624464
Author: Fabrizio Zuccari
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Book Title: Incident Management
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