Description: Getting Them to Give a Damn : How to Get Your Front Line to Care about Your Bottom Line* SIGNED BY ERIC CHESTER According to the U.S. Office of Consumer Affairs, by 2012 there will be a shortage of more than two million front-line service workers in retail sales, customer service, and food preparation. Only a fraction of the restless Generation Y workers who typically fill these positions stay with their employer longer than a year! Dubbed ""kidployees,"" these 16- to 24-year-olds share an entirely different set of values, expectations, and skills that must be reckoned with if you're among the millions of business owners and managers in America. In Getting Them to Give a Damn, nationally recognized Generation Y expert Eric Chester shows readers how to hire, train, manage, and motivate a workforce that won't blindly conform to traditional standards and time-honored company policies and standards. Chester reveals the management techniques that leading-edge employers are using to get these quirky, book-smart, and streetwise kidployees to contribute in innovative and entrepreneurial ways.
Price: 32.76 USD
Location: Lake Elsinore, California
End Time: 2024-12-18T23:21:01.000Z
Shipping Cost: 5.95 USD
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Item Specifics
Restocking Fee: No
Return shipping will be paid by: Seller
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
Book Title: Getting Them to Give a Damn : How to Get Your Front Line to Care about Your Bottom Line
Number of Pages: 205 Pages
Language: English
Publisher: Kaplan Publishing
Topic: Human Resources & Personnel Management, Finance / General, Development / Business Development, History
Item Height: 0.6 in
Publication Year: 2005
Genre: Science, Business & Economics
Item Weight: 10.7 Oz
Author: Eric Chester
Item Length: 9 in
Item Width: 6 in
Format: Trade Paperback
