Effective Difficult Conversations: A Step-by-Step Guide by Catherine Soehner (En

Description: Effective Difficult Conversations by Catherine Soehner, Ann Darling Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered toproactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;diffuse volatile emotions by maintaining a calm, measured approach; andfollow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward. Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace. Long Description Libraries are experiencing more change than ever before. Conflict is bound to happen during any change process, whether the change is organization-wide or involves a single individual. Additionally, librarians often take leadership positions without the necessary preparation to lead change and many new professionals are unwilling to consider leadership in their institutions because they know that such positions require conducting difficult conversations. The ability to hold an effective difficult conversation is one of the key skills of a successful leader especially in this time of rapid change. Holding an effective difficult conversation is tricky. The emotions of the people involved can be unpredictable and balancing a clear message with compassion takes planning and perseverance. Most importantly, following up a difficult conversation with a written description of the agreements reached during the conversation is imperative for moving forward. This book will provide readers with a step-by-step process to gain the skills needed to have effective difficult conversations that hold themselves and others accountable. Activities throughout the book will encourage practicing skills to learn the concepts in more depth prior to an actual conversation. After reading this book, readers will be able to: Identify conversations that need their intervention in order to avoid unnecessary conversations. Successfully prepare for and implement a difficult conversation in order to effectively manage change and handle personnel issues. Understand the importance of follow up in order to effect change and hold employees accountable. Improve their ability to handle conflicts in the workplace. Details ISBN0838914950 Author Ann Darling Pages 128 Publisher American Library Association ISBN-10 0838914950 ISBN-13 9780838914953 Format Paperback Imprint ALA Editions Subtitle A Step-by-Step Guide Place of Publication Chicago, IL Country of Publication United States DEWEY 023.9 Illustrations illustrations Short Title Effective Difficult Conversations Language English AU Release Date 2017-01-01 NZ Release Date 2017-01-01 UK Release Date 2017-01-01 Year 2016 Publication Date 2016-11-30 Audience Professional & Vocational US Release Date 2016-11-30 We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:132578500;

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