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Difficult Conversations : How to Discuss What Matters Most, Paperback by Ston...

Description: Difficult Conversations : How to Discuss What Matters Most, Paperback by Stone, Douglas; Patton, Bruce; Heen, Sheila; Fisher, Roger (FRW), ISBN 0143118447, ISBN-13 9780143118442, Used Good Condition, Free shipping in the US The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. youll learn how to:

· Decipher the underlying structure of every difficult conversation 
· Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

Price: 11.86 USD

Location: Jessup, Maryland

End Time: 2024-11-28T15:13:03.000Z

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Difficult Conversations : How to Discuss What Matters Most, Paperback by Ston...

Item Specifics

Return shipping will be paid by: Buyer

All returns accepted: Returns Accepted

Item must be returned within: 14 Days

Refund will be given as: Money Back

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Book Title: Difficult Conversations : How to Discuss What Matters Most

Number of Pages: 352 Pages

Language: English

Publication Name: Difficult Conversations : How to Discuss What Matters Most

Publisher: Penguin Publishing Group

Item Height: 0.6 in

Subject: Communication Studies, Management Science, Interpersonal Relations, Personal Growth / Success

Publication Year: 2010

Features: Revised

Type: Textbook

Item Weight: 8.2 Oz

Subject Area: Language Arts & Disciplines, Self-Help, Psychology, Business & Economics

Item Length: 7.8 in

Author: Douglas Stone, Bruce Patton, Sheila Heen

Item Width: 5.1 in

Format: Uk-B Format Paperback

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