Description: Difficult Conversations : How to Discuss What Matters Most, Paperback by Stone, Douglas; Patton, Bruce; Heen, Sheila; Fisher, Roger (FRW), ISBN 0143118447, ISBN-13 9780143118442, Used Good Condition, Free shipping in the US The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. youll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
Price: 11.86 USD
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End Time: 2024-11-28T15:13:03.000Z
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Book Title: Difficult Conversations : How to Discuss What Matters Most
Number of Pages: 352 Pages
Language: English
Publication Name: Difficult Conversations : How to Discuss What Matters Most
Publisher: Penguin Publishing Group
Item Height: 0.6 in
Subject: Communication Studies, Management Science, Interpersonal Relations, Personal Growth / Success
Publication Year: 2010
Features: Revised
Type: Textbook
Item Weight: 8.2 Oz
Subject Area: Language Arts & Disciplines, Self-Help, Psychology, Business & Economics
Item Length: 7.8 in
Author: Douglas Stone, Bruce Patton, Sheila Heen
Item Width: 5.1 in
Format: Uk-B Format Paperback
