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Difficult Conversations: How to Discuss What Matters Most

Description: From the Harvard Negotiation Project—which brought you the megabestseller GETTING TO YES—this practical guide will help you handle your most difficult conversations with confidence and skill Whether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying "No," "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on almost thirty years of research, Difficult Conversations walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You'll learn how to: • Decipher the underlying structure and challenge of every difficult conversation • Raise tough issues without triggering defensiveness • Manage strong emotions—yours and theirs • Keep your balance no matter how the other person responds • Get to the heart of the matter in ways that promote learning and build relationships Filled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the world—and across worldviews. With constructive communication an ever more critical need in personal, professional, and public life, Difficult Conversations is a classic you will turn to again and again for powerful, practical advice.

Price: 21.74 USD

Location: Severna Park, Maryland

End Time: 2024-11-19T16:42:04.000Z

Shipping Cost: 0 USD

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Difficult Conversations: How to Discuss What Matters Most

Item Specifics

Return shipping will be paid by: Buyer

All returns accepted: Returns Accepted

Item must be returned within: 30 Days

Refund will be given as: Money Back

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Book Title: Difficult Conversations : How to Discuss What Matters Most

Number of Pages: 400 Pages

Language: English

Publisher: Penguin Publishing Group

Topic: General, Management Science, Interpersonal Relations, Personal Growth / Success

Publication Year: 2023

Item Height: 0.8 in

Features: Revised

Genre: Self-Help, Business & Economics, Psychology

Item Weight: 9.2 Oz

Author: Douglas Stone, Bruce Patton, Sheila Heen

Item Length: 7.7 in

Item Width: 5 in

Format: Trade Paperback

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