Description: Designing The Customer-Centric Organization : A Guide To Strategy, Structure, And Process, Hardcover by Galbraith, Jay R., ISBN 0787979198, ISBN-13 9780787979195, Used Good Condition, Free shipping in the US Galbraith (International Institute for Management Development, Lausanne, Switzerland) presents results from a three-year research study with McKinsey Organization Design Practice in which he studied 15 companies that manage organizational complexity around customer demands. This book contains case studies of a variety of organizations including IBM, Nokia Networks, Proctor and Gamble, and Citibank. In addition, the author presents tools for determining how customer-centric an organization is and should be, along with guidance for implementing a customer-centric system throughout an organization, including information about structure, management processes, reward and management systems, and people practices. Annotation ©2005 Book News, Inc., Portland, OR ()
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Book Title: Designing The Customer-Centric Organization : A Guide To Strategy
Number of Pages: 208 Pages
Publication Name: Designing the Customer-Centric Organization : a Guide to Strategy, Structure, and Process
Language: English
Publisher: Wiley & Sons, Incorporated, John
Subject: Decision-Making & Problem Solving, Management
Publication Year: 2005
Item Height: 0.8 in
Type: Textbook
Item Weight: 13.8 Oz
Author: Jay R. Galbraith
Item Length: 9.3 in
Subject Area: Business & Economics
Item Width: 6.3 in
Format: Hardcover
