Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service

Description: Customer Satisfaction Evaluation by Evangelos Grigoroudis, Yannis Siskos Estimated delivery 3-12 business days Format Paperback Condition Brand New Description This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA. Publisher Description The customer orientation philosophy of modern business organizations and the implementation of the main principles of continuous improvement, justifies the importance of evaluating and analyzing cust omer satisfaction. In fact, customer satisfaction isconsidere d today as a baseline standard of performance and a possi ble standardo f excellence forany business organization. Extensive research has defined several alternative approaches, which examine the customer satisfaction evaluation prob lem from very different perspectives. These approaches include simple quantitative tools, statistical and data analysis techniques, consumer behavioral models, etc. and adopt the following main prin ciples: * The data of the problem are based on th e customers judgments and are directly collected from them. * This is a multivariate evaluation problem given that customers overall satisfac tion depends on a setof variables representing product/service characteristic dimensions. * Usually, an additive formula is used in order to aggregate partial evaluations in ano verall satisfaction measure.Many of the aforementioned approaches don ot consider the qualitative form of customers judgments, although this information constitutes the main satisfaction input data. Furthermore, insev eral cases , the measurements are not sufficient enough to analyze in detail customer sa tisfaction because models results are mainly focused on a simple descriptive analysis. Details ISBN 1461425026 ISBN-13 9781461425021 Title Customer Satisfaction Evaluation Author Evangelos Grigoroudis, Yannis Siskos Format Paperback Year 2012 Pages 308 Edition 2010th Publisher Springer-Verlag New York Inc. GE_Item_ID:137950286; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

Price: 242.23 USD

Location: Fairfield, Ohio

End Time: 2024-12-29T03:19:18.000Z

Shipping Cost: 0 USD