Description: Customer Relationship Management strukturiert dargestellt by Matthias Meyer, Jörg Schumacher Estimated delivery 3-12 business days Format Hardcover Condition Brand New Description Das Buch bietet eine fundierte EinfÜhrung in das Customer Relationship Management (CRM) und erläutert systematisch CRM-spezifische Prozesse, Systeme und Technologien. Publisher Description Das Buch bietet eine fundierte EinfÜhrung in das Customer Relationship Management (CRM) und erläutert systematisch CRM-spezifische Prozesse, Systeme und Technologien. Wichtige Prozesse im CRM werden anhand ausfÜhrlicher Prozessbeschreibungen und Referenzmodelle dargestellt. Eine funktionale Betrachtung von CRM-Systemen zeigt auf, wie diese Prozesse durch Informations- und Kommunikationssysteme unterstÜtzt werden können. Aufbauend auf dieser funktionalen Betrachtung werden die wichtigsten Technologien behandelt, die fÜr eine erfolgreiche SystemunterstÜtzung des CRM relevant sind. Das Buch wendet sich an Berater, Manager und Spezialisten aus Service, Marketing, Vertrieb und IT. Durch die integrierte Darstellung der fachlichen und der technischen Aspekte des CRM vermittelt es Lesern mit unterschiedlichem fachlichen Hintergrund ein einheitliches Verständnis von CRM. Details ISBN 3540412808 ISBN-13 9783540412809 Title Customer Relationship Management strukturiert dargestellt Author Matthias Meyer, Jörg Schumacher Format Hardcover Year 2003 Pages 328 Edition 2004th Publisher Springer-Verlag Berlin and Heidelberg GmbH & Co. KG GE_Item_ID:140289140; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys
Price: 115.84 USD
Location: Fairfield, Ohio
End Time: 2025-01-25T03:07:40.000Z
Shipping Cost: 0 USD
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Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
ISBN-13: 9783540412809
Book Title: Customer Relationship Management strukturiert dargestellt
Number of Pages: Xiii, 328 Pages
Publication Name: Customer Relationship Management Strukturiert Dargestellt : Prozesse, Systeme, Technologien
Language: German
Publisher: Springer Berlin / Heidelberg
Subject: Leadership, Management, Strategic Planning
Publication Year: 2003
Type: Textbook
Item Weight: 24.3 Oz
Item Length: 9.3 in
Subject Area: Business & Economics
Author: Jörg Schumacher, Matthias Meyer
Item Width: 6.1 in
Format: Hardcover
