Description: Customer CentricityThe Huawei philosophy of business management Author(s): Weiwei Huang Format: Hardback Publisher: LID Publishing, United Kingdom Imprint: LID Publishing ISBN-13: 9781911498711, 978-1911498711 Synopsis In 2012, the Chinese company Huawei Technologies overtook Ericsson to become the world's largest telecommunications equipment manufacturer, firmly establishing itself on the world business map. Today, it has over 170,000 employees worldwide and in 2014 the company generated a remarkable profit of $[url] billion. This book provides a deep and clear understanding of Huawei's management philosophy and strategy. Central to this is the company's orientation towards customers - that customer satisfaction is the base criterion for measuring Huawei's work. The author also examines Huawei's strategy for long-term growth, and especially the principles related to organizational design and operations, the contact improvement of end-to-end procedures, and to manage change.
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Book Title: Customer Centricity
Publisher: Lid Publishing
Publication Year: 2018
Subject: Management, Business
Item Height: 234 mm
Number of Pages: 406 Pages
Language: English
Publication Name: Customer Centricity: the Huawei Philosophy of Business Management
Type: Textbook
Author: Weiwei Huang
Item Width: 156 mm
Format: Hardcover
