Description: payment | shipping rates | returns Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Re Item Notes: All items sold by Goodwill of the Heartland support programs to advance the social and economic well being of people who face barriers to independence. About Goodwill of the Heartland Our Mission Goodwill of the Heartland’s mission is to advance the social and economic well being of people who experience barriers to independence. Our Vision Our founder, Edgar J. Helms, said that we should be dissatisfied with our work until every person in our community “has an opportunity to develop to his fullest usefulness and enjoy the maximum of abundant living.” We accomplish this vision by living our values, being involved and invested in our communities, and identifying and responding to emerging needs. Our Values At Goodwill of the Heartland, we are committed to supporting people we serve by respecting and empowering them in all of our interactions. We are further committed to meeting the needs of our customers by providing products and services of the highest quality. The following “Building Pride” values support and sustain this commitment: Pursuit of excellence Respect for individuals Integrity Dedication to mission Empowerment Payment We accept PayPal for all eBay orders. Please Note: We typically will not see any comments sent with a PayPal payment, so if you have any special requests for your purchase, please send us a message through eBay. Shipping All items are shipped via USPS Media Mail by the next business day (Monday through Friday) after the item has been paid for. Please note that Media Mail shipments to outside of the lower 48 (Hawaii, Alaska, Puerto Rico, Guam, and APO/FPO addresses for example) may take several weeks to arrive. Returns Your satisfaction is very important to us. Please contact us via the methods available within eBay regarding any problems before leaving negative feedback. Any defects, damages, or material differences with your item, must be reported to us within 7 days of receipt of the item or 30 days from date of shipment, whichever comes first. The returned merchandise must be postmarked within 30 days of the shipment notification. Non-deliveries must be reported within 30 days of Shipment Notification. Undeliverable, unclaimed, refused, or insufficient addresses will be subject to a 20% restocking fee plus the cost of shipping. © 2016 Goodwill of the Heartland
Price: 13.8 USD
Location: Cedar Rapids, Iowa
End Time: 2025-01-30T19:11:44.000Z
Shipping Cost: 0 USD
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Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
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Book Title: Calming Upset People with EAR : How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict
Number of Pages: 142 Pages
Language: English
Publisher: HIGH Conflict Institute Press
Item Height: 0.3 in
Publication Year: 2021
Topic: General, Interpersonal Relations, Emotions
Genre: Family & Relationships, Self-Help, Psychology
Item Weight: 7.1 Oz
Item Length: 8.5 in
Author: Bill Eddy
Item Width: 5.5 in
Book Series: Conflict Communication Ser.
Format: Trade Paperback
