Description: "We take the loss, so our customer doesn't have to." Every package bought from us is covered under our Live Guarantee Arrival Policy. In the event of any animal dead on arrival, please follow these steps to submit your claim: Take 30 seconds of dead live stock in a water container and 3 clear pics of a dead animal in the unopened bag next to the shipping label. Email video and picture to usSend us a message with clear description to help us diagnose the problem.Allow us up to 24 hrs. to process the claim.Once the claim is approved, a refund will be sent to you based on the number of fishes Please note, in some circumstances, our DOA policy will be voided: If the package is unsuccessful delivery on the 1st attempt ( We will ship to the address you provided on file.)The package is left outside for an extended period of time during extreme weather. (Once shipped, a tracking number will be provided, it's your responsibility to take them inside as soon as they are delivered. If the package is left outside more than 3 hrs. from the time of delivery, DOA will be voided.The package is lost due to a package thief (If this happens, please contact your local USPS to file a claim)Once the guppy is released into the tank, it's your responsibility to keep them alive because we do not what your tank water para termer is. If there is any problem when they arrive, the customer needs to report it to us right away, not 3-4 days or a week afterWe process case by case, let us know your thoughts to help us process the claims.
Price: 30 USD
Location: Walnut Creek, California
End Time: 2024-11-09T19:09:22.000Z
Shipping Cost: 16 USD
Product Images
Item Specifics
All returns accepted: ReturnsNotAccepted
Water Type: Fresh
Water Temperature: Tropical
Country/Region of Manufacture: United States
Species: Sterbai Cory
Temperament: Peaceful
Difficulty Level: Beginner
